Refund Policy

Refund Policy — Lumia-Tec.com

Company Lumia is a brand of Support Sellers Co.

Address 75 E 3rd St, Sheridan, WY 82801

Effective Date: May 12 2026 | Last Updated: May 12 2026

1. REFUND ELIGIBILITY

You may request a refund within 60 days of your purchase date under the following conditions:

• Digital products/services that have not been accessed or downloaded

• Physical products that are unused, in original condition, and in original packaging

• Subscription services cancelled within the first 14 days (EU cooling-off period compliance)

• Products that are defective, damaged, or significantly different from description

2. NON-REFUNDABLE ITEMS

The following items are not eligible for refunds:

• Digital products that have been accessed, downloaded, or used

• Customized or personalized products

• Services that have been fully performed

• Products damaged due to misuse or normal wear

3. REFUND PROCESS

How to Request:

1. Contact us at support@lumia-tec.com within the eligible timeframe

2. Provide order number, purchase date, and reason for refund

3. For physical products, return items to our address above

Processing Time:

• Refund requests are processed within 5-10 business days

• Approved refunds are issued to the original payment method within 5-14 business days

• Bank processing may take an additional 3-5 business days

4. PARTIAL REFUNDS

Partial refunds may be issued for:

• Products returned not in original condition

• Products missing parts or accessories

• Products returned more than 30 days after delivery

5. SHIPPING COSTS

• Original shipping costs are non-refundable unless the product was defective or incorrectly sent

• Return shipping costs are the customer's responsibility unless the return is due to our error

6. SUBSCRIPTION CANCELLATIONS

• Monthly subscriptions: Cancel anytime; no refund for current billing period

• Annual subscriptions: Prorated refunds available if cancelled within first 30 days

• EU customers have 14-day cooling-off period with full refund rights

7. DISPUTE RESOLUTION

If you're unsatisfied with our refund decision:

• EU customers: Contact your local consumer protection authority

• US customers: Disputes may be resolved through binding arbitration as set forth in our Terms of Use

• All customers: May file complaints with relevant regulatory bodies

8. POLICY UPDATES

This policy may be updated periodically. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of any changes.

Legal Compliance Notes:

• Complies with EU Consumer Rights Directive (14-day cooling-off period)

• Meets US FTC guidelines for clear refund policies

• Compatible with Stripe, PayPal, and major payment processor requirements

• Includes mandatory information for US company registration in the State of Wyoming

This policy is governed by the laws of the State of Wyoming, U.S.A., subject to applicable EU consumer protection regulations for customers residing in the European Union.

Contact: support@lumia-tec.com — 75 E 3rd St, Sheridan, WY 82801