Privacy police

Company Lumia is a brand of Support Sellers Co.

Address 1001 South Main Street, STE 49, Kalispell, MT 59901

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

1. INTRODUCTION AND SCOPE

This Privacy Policy explains how Lumia is a brand of Support Sellers Co. ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our Lumia website, services, and products.

We are committed to protecting your privacy and being transparent about our data practices. This policy applies to:

Our website and online services
Digital products and downloads
Newsletter subscriptions and communications
Customer support interactions
Any other services we provide

By using our services, you agree to the collection and use of information in accordance with this policy.

2. PERSONAL INFORMATION WE COLLECT

Information You Provide Directly:

Account Information: Name, email address, password, billing address
Payment Information: Credit card details, billing information (processed securely by third-party providers)
Communication Data: Messages, support requests, feedback, survey responses
Profile Information: Business details, preferences, interests
Newsletter Data: Email address, subscription preferences

Information Collected Automatically:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, clicks, downloads, search queries
Location Data: General geographic location based on IP address
Cookies and Tracking: Website preferences, session data, analytics information

Information from Third Parties:

Payment Processors: Transaction confirmations, payment status
Analytics Providers: Website usage statistics, performance metrics
Social Media: Public profile information if you connect social accounts
Marketing Partners: Lead information, referral data (with your consent)

3. HOW WE COLLECT INFORMATION

Directly from You

Account registration
Product purchases
Newsletter signups
Contact forms
Support requests

Automatically

Website cookies
Analytics tools
Server logs
Tracking pixels
Browser data

Third Parties

Payment processors
Analytics services
Marketing platforms
Social media APIs
Referral partners

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Service Provision:

Process orders and deliver digital products
Manage your account and subscriptions
Provide customer support
Send transactional communications

Communication:

Send newsletters and marketing materials (with consent)
Notify you of product updates and offers
Respond to inquiries and support requests
Conduct surveys and gather feedback

Business Operations:

Analyze website usage and improve services
Prevent fraud and ensure security
Comply with legal obligations
Develop new products and features

5. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the European Union, we process your personal information based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our services and deliver products
Legitimate Interests: Improving services, fraud prevention, business analytics
Consent: Marketing communications, cookies, optional data collection
Legal Obligation: Compliance with tax, accounting, and regulatory requirements
Vital Interests: Protecting health, safety, or security when necessary

6. INFORMATION SHARING AND DISCLOSURE

We Do Not Sell Your Personal Information

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

We May Share Information With:

Service Providers: Payment processors, email services, analytics providers, hosting companies
Business Partners: Joint ventures, affiliate programs (with your consent)
Legal Requirements: Law enforcement, regulatory bodies, court orders
Business Transfers: Mergers, acquisitions, asset sales (with notice)
Protection: Fraud prevention, security threats, legal rights protection

Safeguards for Sharing:

Contractual obligations to protect your data
Data processing agreements with service providers
Regular audits of third-party security practices
Minimal data sharing - only what's necessary

7. DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account Data: Retained while your account is active, plus 3 years after closure for legal compliance
Transaction Records: Kept for 7 years for tax and accounting purposes
Marketing Data: Until you unsubscribe or withdraw consent
Analytics Data: Aggregated data retained indefinitely; personal identifiers removed after 26 months

8. YOUR RIGHTS AND CHOICES

All Users Have the Right To:

Access: Request copies of your personal information
Update: Correct inaccurate or incomplete information
Delete: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications
Data Portability: Receive your data in a portable format

EU Users (GDPR) Also Have:

Rectification: Right to correct inaccurate data
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interests
Withdraw Consent: Revoke consent for consent-based processing
Complaint: File complaints with data protection authorities

How to Exercise Your Rights:

30 days for general requests
1 month for GDPR requests (extendable to 3 months for complex requests)

9. SECURITY MEASURES

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

SSL/TLS encryption for data transmission
Encrypted data storage
Regular security audits and penetration testing
Secure payment processing (PCI DSS compliant)
Multi-factor authentication options

Organizational Measures:

Access controls and employee training
Data breach response procedures
Regular backup and recovery testing
Vendor security assessments
Privacy by design principles

Data Breach Notification:

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by law.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

Adequacy Decisions: Transfers to countries with adequate data protection laws
Standard Contractual Clauses: EU-approved contracts for international transfers
Certification Programs: Privacy Shield successors and similar frameworks
Binding Corporate Rules: Internal policies for multinational data transfers

EU users: You have the right to obtain information about international transfers and request copies of safeguards.

11. COOKIES AND TRACKING TECHNOLOGIES

Types of Cookies We Use:

Essential Cookies (Always Active): Required for website functionality, security, and service delivery
Analytics Cookies (Optional): Help us understand website usage and improve user experience
Marketing Cookies (Optional): Used for targeted advertising and measuring campaign effectiveness
Preference Cookies (Optional): Remember your settings and personalize your experience

Managing Cookies:

Use our cookie consent banner to manage preferences
Adjust browser settings to block or delete cookies
Opt-out of third-party tracking through industry tools
Contact us to update your cookie preferences

Third-Party Tracking:

We may use services from:

Google Analytics (website analytics)
Facebook Pixel (advertising)
Stripe (payment processing)
Mailchimp (email marketing)

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites and services. This privacy policy does not apply to:

External websites linked from our site
Social media platforms
Payment processors' own privacy practices
Third-party tools and integrations

We encourage you to review the privacy policies of any third-party services you use. We are not responsible for their privacy practices or content.

Key Third-Party Services:

Stripe: Payment processing (see Stripe's privacy policy)
PayPal: Alternative payment method (see PayPal's privacy policy)
Mailchimp: Email marketing (see Mailchimp's privacy policy)
Google Analytics: Website analytics (see Google's privacy policy)

13. CHILDREN'S PRIVACY

Age Restrictions:

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at lumiaprofessionnel@gmail.com.

If we discover we have collected personal information from a child under 18, we will delete that information promptly.

14. POLICY UPDATES AND NOTIFICATIONS

How We Update This Policy:

We may update this privacy policy periodically
Changes will be posted on this page with a new effective date
Material changes will be communicated via email or prominent website notice
Continued use of our services constitutes acceptance of updates

Notification Methods:

Email: Sent to your registered email address
Website Banner: Prominent notice on our homepage
Account Dashboard: Notification in your user account
Newsletter: Included in our regular communications

Your Options:

If you disagree with policy changes, you may close your account or stop using our services. For EU users, significant changes may require renewed consent.

15. CONTACT INFORMATION

For privacy-related questions, concerns, or requests, please contact us: